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Initial D World - Discussion Board / Forums > Computers and Technologies > So my SSHD (WD Black2) gave up the ghost

Posted by: Shirogane Aug 31 2015, 11:35 PM

And I have no idea what happened. Started my laptop up this morning only for my entire computer to freeze... And crash.

I thought, eh, probably just a regular bug, it'll restart. Laptop boots up, and.... It's stuck on boot screen. Uh....

Restarted it again, went straight for the boot menu only to find my SSHD not showing under the list. Just my external 1TB.

tl;dr, my SSHD died and it took quite a lot of data (85% of it backed up) with it.

Should I send an RMA to WD or see if I can recover my data on the HDD partition? My 128GB SSD partition's probably toast..

Posted by: Nomake Wan Sep 1 2015, 12:03 AM

Are there known problems with that model? Not that I'd touch an SSHD anyway...

Anyway as long as the physical disk portion itself isn't physically damaged the data should almost entirely be recoverable. If there's physical damage, then you're stuck.

http://300dollardatarecovery.com/

Personally I don't give a crap about hardware--only about data. So I don't bother with RMAs or warranties, only with data recovery services. S'why every drive I've bought since my WD Green gave up the ghost has been through Newegg, where they offer data recovery coverage for hard drives. I recommend you do the same in the future.

Posted by: Shirogane Sep 1 2015, 10:59 AM

I'm probably going to invest in an external in the future - though I already have my music collection saved on a portable 1TB with my documents uploaded to a cloud storage. I don't think I have a lot of data saved apart from some games but eh.

And to be honest, I have no idea if the physical disk is still working (though I don't hear the telltale sounds of hardware damage) - my computer recognizes the SSHD but all I get back is "USB device not recognized."

Posted by: Nomake Wan Sep 1 2015, 11:18 AM

QUOTE (Shirogane @ 19 minutes, 35 seconds ago)

I'm probably going to invest in an external in the future - though I already have my music collection saved on a portable 1TB with my documents uploaded to a cloud storage. I don't think I have a lot of data saved apart from some games but eh.

And to be honest, I have no idea if the physical disk is still working - my computer recognizes the SSHD but all I get back is "USB device not recognized."

Do you hear nasty noises from the disk? Rhythmic clicking, the like? Grinding? Does it spin up then make bad noises and spin down?

All your generic error message says is that the drive controller isn't responding correctly. It not getting to the drive itself, and so that error means nothing.

EDIT: And if you get an external, buy from Newegg and get covered.

[ Post made via Mobile Device ]

Posted by: Shirogane Sep 1 2015, 11:28 AM

As of yet, I never heard any nasty noises from the drive, so I can't be sure.

Edit: Ah, finally able to get it working via cable. Time to go backup my files.

Posted by: Nomake Wan Sep 1 2015, 11:30 AM

You may get incredibly lucky and it's just a failure of the drive logic.

[ Post made via Mobile Device ]

Posted by: Shirogane Sep 1 2015, 11:36 AM

Forgive me for asking, but is it alright if you can explain?

Posted by: Nomake Wan Sep 1 2015, 01:48 PM

Sure. If you're not hearing anything abnormal from the drive itself--that is, the physical portion--then the physical disc itself (and anything that was flushed to it prior to this failure) is intact and recoverable through some sort of means. That is, the physical data is undamaged. Normally when there's physical damage there'll be a physical reaction from the drive (noise). This has been the case with all three drives I've had fail--there was noise to accompany the failure.

Without noise, it's possible that an electronic component has failed rather than the disk itself. Since when you plug it in the computer can't tell what kind of device it is, that means somewhere between the USB interface and the drive controller interface there's a communications breakdown. There is a possibility that the adapter you're using to go from SATA to USB is malfunctioning, or that the power adapter you're using to power the drive externally while using that adapter is providing incorrect/insufficient power. There is also a possibility that the drive controller itself is not providing correct information via the SATA interface.

Basically, there is a chance that it's the interface which has failed and not your data.

Posted by: Shirogane Sep 1 2015, 08:58 PM

In short, the connection between the drive and board, yeah...?

Right now, I'm using a different HDD (original) on the laptop and it's working fine, so I don't know if it's on the drive itself..

I'll probably fit a different drive in for a second opinion just in case.

Posted by: Nomake Wan Sep 1 2015, 09:25 PM

It's the drive. The question is whether it's physical damage or the drive controller itself. Though I don't have the drive in front of me and am going solely on the information you're providing, it sounds like something electronic has failed on the drive.

Posted by: Shirogane Sep 1 2015, 10:05 PM

... It probably is. I can still yank data off if I connect it to an external cable, but that's just it.

Posted by: Nomake Wan Sep 1 2015, 11:00 PM

QUOTE (Shirogane @ 54 minutes, 37 seconds ago)

... It probably is. I can still yank data off if I connect it to an external cable, but that's just it.

Wait. Wait wait wait. You're saying it does work when connected externally?

Posted by: Shirogane Sep 1 2015, 11:19 PM

... Yeah, with the included cable and all... Hold on.

user posted image

Image size reduced, original size: 2937 x 2203. http://i.imgur.com/9UrDftZ.jpg to view the image in its original dimension.

Edit: And no sooner than the moment I post, the magic trick that may have worked for me has been spirited away. Ah well, I got whatever I needed.

Posted by: Nomake Wan Sep 2 2015, 12:15 AM

I don't even know whereta start witchu.

Posted by: Michael_Az Sep 3 2015, 09:32 AM

Hello,

I know good data recovery company which deals with such issues. If you are interested, please e-mail me at datarecoveryparts@gmail.com. Thanks.

Posted by: Nomake Wan Sep 3 2015, 10:34 AM

Not a good way to make a first post. Tentatively reported so the administration can work it out.

Posted by: Tessou Sep 3 2015, 10:34 AM

We are already aware.

Posted by: Nomake Wan Sep 3 2015, 10:34 AM

Whoops. Sorry for the report I just filed, then.

Posted by: Tessou Sep 3 2015, 10:38 AM

Is cool baby

Posted by: xiao Sep 3 2015, 10:27 PM

QUOTE (Tessou @ Yesterday, 12:38 PM)

Is cool baby

I love it how we're all very ambiguously straight in the Tech Section.

Posted by: Shirogane Sep 6 2015, 12:08 AM

... Right. Carry on. I'm not here.

Posted by: xiao Sep 6 2015, 02:58 AM

QUOTE (Shirogane @ 2 hours, 49 minutes ago)

... Right. Carry on. I'm not here.

https://www.youtube.com/watch?v=DiGFzH5Q1IA

Posted by: Shirogane Dec 7 2015, 09:20 PM

Hey, gaiz, remember that time when my SSHD failed?

WELL, GUESS WHAT.

Two more WDs bit the dust not too long ago but in a way I'd never expect. For some strange reason, both of my drives were seen as having problems by my computers and the next thing I knew, 1.5 TBs worth of data went missing*, leaving behind empty folders and such.

I'm starting to wonder if every WD I touch ends up having a fit?

*Managed to recover things by Recuva, so not missing as I had presumed.

Posted by: xiao Dec 8 2015, 02:08 AM

Dang, that sucks... totally feel ya man, data's priceless~

Samsungs & Seagates have never given me any trouble. Bought a Seagate 5-Terra a couple of months ago; I've been running 50 instances of cancer~folding anime on it, dipped it in a vat of boiling coffee, and thrown it a adjacent motorists on the freeway... and it's still making me breakfast in a hadaka~apron ♥ every morning.

Last WD I had was a 1 TB, and... I think I just gave it to my little sis cause it was so slow. XD

Posted by: Nomake Wan Dec 8 2015, 05:27 AM

QUOTE (Shirogane @ 7 hours, 57 minutes ago)

What's going on with your motherboard? If Recuva was able to get stuff back, then that means you messed up the MFT somehow. I had that happen a grand total of once, and it was when my USB3 expansion card shorted out and took my new 4TB with it. Fortunately all the data was still there, and TestDisk was able to simply recreate the MFT. I'm sure that you could've done the same thing (and it would've taken way less time than using Recuva since you're fixing the problem rather than manually moving files around).

You sure your SATA controller isn't fucking something up?

QUOTE (xiao_la @ 3 hours, 9 minutes ago)

Fire up Gsmartcontrol on your Seagate. Check out the error registers. See how they're complete nonsense numbers? That's because Seagates don't report incremental errors the way every other hard drive on the planet does. The running theory is that they use a logarithmic function to report total errors, and because of that the function will not provide accurate values until you hit a million total seeks. That's absurd, and every other manufacturer simply gives you those values.

If you wanna read about it, here: http://www.pcreview.co.uk/threads/seagates-seek-error-rate-raw-read-error-rate-hardware-ecc-recovered-smart-attributes.4040327/

So personally, I have eradicated Seagates from my computers and use CrystalDiskInfo to monitor the disks I have. The last Seagate I had was hidden in an external and, as expected, didn't report a single issue until it spontaneously failed. Once I can afford to I'll send it out to Seagate to see if any data can be recovered from it, but I'm not holding my breath. Thanks for nothing, Seagate.

Posted by: xiao Dec 8 2015, 05:40 AM

I'd no clue!? Good to know about it... Imma move all my *cough*legal-maybe?*cough* anime/music to a nice little Sammy SSD~

Posted by: Shirogane Dec 9 2015, 11:07 AM

QUOTE (Nomake Wan @ Yesterday, 6:27 AM)

Not that I know of (though I should state they were MyPassport Ultras...)

Posted by: Nomake Wan Dec 9 2015, 11:13 AM

Wait, these were external drives? Okay, then are you sure your USB controller isn't screwing up? See above--I had a cheap-ass USB3 expansion card that shorted out and caused one of my drives to forget its MFT. Thankfully MFTs are backed up and so restoring them isn't difficult. Replaced it with a not-soldered-by-monkeys card and not a problem since.

Posted by: Shirogane Dec 9 2015, 11:17 AM

QUOTE (Nomake Wan @ 3 minutes, 27 seconds ago)

I thought it was the controller for sure but it's basically the same thing on other computers in the household - even on my new Laptop. I'd might have to check, though.

Posted by: Nomake Wan Dec 9 2015, 11:37 AM

So you're saying that you've had these drives break multiple times while plugged into other computers in the household?

Posted by: Shirogane Dec 9 2015, 11:55 AM

QUOTE (Nomake Wan @ 18 minutes, 6 seconds ago)

So you're saying that you've had these drives break multiple times while plugged into other computers in the household?

Ah, no. I tried to see if the drives worked on the other computers after they stopped working on my main. I apologize.

Posted by: Nomake Wan Dec 9 2015, 02:40 PM

QUOTE (Shirogane @ 2 hours, 44 minutes ago)

Ah, no. I tried to see if the drives worked on the other computers after they stopped working on my main. I apologize.

They wouldn't work if the MFT is fucked up. You could've fixed it on any other machine with the correct tool however (such as TestDisk). That observation doesn't mean that your controller isn't messed up and doesn't mean that the controllers on your other machines are.

[ Post made via Mobile Device ]

Posted by: Shirogane Dec 9 2015, 02:51 PM

QUOTE (Nomake Wan @ 10 minutes, 55 seconds ago)

Yeah, I fear that it may be the case. For now, I'm glad to have my important data recovered, but just- yeesh.

Posted by: Ivanik Dec 21 2015, 01:11 PM

I had repeated problems with a WD320GB which I connect through an USB carry, reinstalling the drive in the devices list didn't solve the problem, even it seemed a driver problem; what solved it was to reinstall motherboard's chipset driver, the chipset controls how the motherboard uses the USB ports, I would recommend to have that in mind.

Posted by: khat17 Jan 21 2016, 06:55 PM

Joining late and I think it's been said. But. Here's a quick and dirty take.

SSD = big thumb drive. In the same way that a thumb drive can magically get up and die - so can your SSD. It has a maximum number of (manufacturer tested based on benchmarks and metrics) writes before failure. Usually this can get you through a few years and may go beyond the warranty period but if it goes there's less hope of recovery than with a HDD.

HDD = tried and tested. But. Not perfect. You may have a perfectly working drive that suddenly stops in a similar way to an SSD. Usually this isn't the case as you'd get some form of warning. Either with a performance drop or SMART. Just bear in mind that a drive that has SMART status "GOOD" doesn't always mean that. You could have bad sectors or a failing controller but SMART doesn't detect it.

Still - since you got the information you needed off that's a plus for you. My recommendation would be to use the SSD for OS, games (or frequent apps) and temporary storage then use a HDD for backup. SSD is faster. HDD is (IMO) more reliable.