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> Server Change & Recent Downtimes, A More Indepth Explanation
Perry
    Posted: Dec 17 2004, 09:33 PM


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This topic is a continuation of the topic Recent Server Slowdowns and Downtimes.


First of all, the forums has been successfully migrated from SurpassHosting.com to DreamHost.com on 5:30 PM PST (GMT -08:00) December 17th, 2004. Let me recap on what happened earlier on the forums;


After I was informed there was a DDoS attack on the previous server, (Dec. 9th, 2004) the forums had been going down from time to time. After suffering 3 days of intermittent downtimes, the server seemed to be back to normal and everything seems fine again. (Dec. 13th, 2004) However, the stable state did not last long. The server soon became very unstable again. At this point, I've already sent 4 tickets to their support department, asking just what is going on with the server. Again, I was informed another DDoS attack is taking place. I also posted my question on their support forums. Sadly, none of their admins made an reply to it. No one explained what really happened to the server. Honestly, DDoS attack should not last that long. In this case, 5 days. On Dec. 14th, 2004, they have blocked a lot of large US Internet Service Provider's IP ranges. A lot of the members were unable to get on the forums because their IP was banned from the server.


QUOTE (Merp @ 14 Dec 2004 06:17 AM)
Attention users on the Mango server, due to recent repeated attacks on this server we were forced to block many ranges of IPs in order to keep this server online, and intact.

We appologize for this inconvenience, and we will require your help to resolve the issues that many users are now experiencing. What we will need from you is the IP addresses of those effected by this block we have setup.

Please email the IPs that are having trouble accessing this server to support[at]surpasshosting.com with the title of "Blocked by Mango"

Thank you for your cooperation, and continued patience.



I was very frustrated and disappointed about how they handled the situation. So basically, I have to send every single member's IP address to them in order to get everyone back on the forums, but the point is, what happen to the people who haven't sign up on the forums ? How do I get their IP address ? Thinking about that just made me angry, it really destroy the purpose of having an online website, or forums in this case. Although a few other customers and I kept complaining to them on their support forums, but seemed like they ignore all of the complaints altogether. Well, that leaves me with no other options but to switch to a new host. In order to switch to a new host, I needed to change the DNS settings, and point it to the new host. Changing DNS usually takes 24 - 48 hours. That explains the downtime for the past 2 days.


This new host is fairly fast. It's also very reliable. Hopefully no more connectivity problems happen again. Thanks for all of your patience and support.
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Alex
Posted: Dec 17 2004, 09:52 PM


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Where was the old host located and also where is the new host located?
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KeNgai_rcrZero
Posted: Dec 17 2004, 10:10 PM


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Good going, even if it was inconvenient, it was well worth it, glad to have IDW back! happy.gif
Perry
  Posted: Dec 17 2004, 10:12 PM


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QUOTE (eightsixdrifter9 @ Dec 17 2004, 09:52 PM)
Where was the old host located and also where is the new host located?

Old host was located at Orlando, FL. and the new host is located in California I believe. I'll double check on that later.

This post has been edited by Perry on Dec 18 2004, 02:04 AM
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Farah
Posted: Dec 18 2004, 06:03 AM


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awww thanks perry! you did a good job happy.gif
Smiley_DC2
Posted: Dec 18 2004, 11:26 AM


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QUOTE (ragedfairy @ Dec 18 2004, 06:03 AM)
awww thanks perry! you did a good job happy.gif

^^ agreed indeed! ur efforts are much appreciated Perry cool.gif
karasac
Posted: Dec 20 2004, 07:21 PM


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perry u the man