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Views: 4,753 · Replies: 8

Server Downtime, caused by Hurricane Charley

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Perry

Posted: Aug 15 2004, 09:47 AM

Like an eagle!
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Group: SITE OWNER
Posts: 8,014
Member No.: 1
Joined: Sep 15th 2002
Location: San Leandro, California

The datacenter facility in Orlando FL which hosts our forums was hit by a Category 5 hurricane at 9:00 PM EST Aug 14th, 2004. The server was down for approximately two hours due to a power outage. The staff at the datacenter moved our server around to somewhere so that it could receive power. However, the downtime will happen again around 4:00 AM EST - 7:00 AM EST tonight, because the staff are moving the server back to where it was.

This is the official announcement from our host about the downtime:

QUOTE (Kayla @ Aug 14th 2004, 07:24 PM)

Dear Everyone,

As most of you know Orlando was hit by a Category 5 hurricane at approximately 9:00 PM EST On Aug 14, 2004.

Orlando was in a state of emergency and still is due to the damage done around the area.

For those of you who are curious of what happened, here are some pictures which were taken by us in the area not too long ago:

http://www.surmunity.com/hurricane04/

Our facility did not receive any damage. Our facility is able to withstand forces of nature like this. We are well prepared in case this happens again in the future. Rest assured your server is in good hands and with good people. We were here the entire time on standby.

We managed to only lose connection to about 20 of our servers during the sudden loss in power while our backup generators and batteries delayed in start up. This is the first time we have used these systems and we are well prepared if this happens again, and we hope that it doesn't. Orlando hasn't been hit by a storm like this for 10 years we have heard.

We managed to get the servers which didn't come up during that switch over, within 1-2 hours. We moved them to certain locations of the data center so that they could receive power.

Tonight between 4am EST and 7am EST we will move servers back to their fixed rack locations.

Your server may be down between those hours tonight while we re-organize everything back to how it was previously.

We apologize for the short notice and also for the downtime which may occur. We are trying to get everything back to normal, and we are doing this in off time hours during the weekend to minimize impact. We do realize there is not really a day or night on the Internet, but we have to choose at least one time.

We appreciate your patience and support during a crisis like this.

We have come through with much success and will continue to provide the highest level of service you all deserve.

Thank you!

Thank you for your patience and we apologize for any inconvenience which you may experience during the downtime. For more information about the Hurricane Charley, please visit - http://www.ktvu.com/weather/3633936/detail.html

Proud Contributor of the Music Section Revival Project

Alex	Posted: Aug 15 2004, 11:40 AM
OG Member Group: Advanced Members Posts: 9,054 Member No.: 111 Joined: Nov 26th 2002 Location: Atlanta	Yeah, I realized the forums weren't working. So the server is in the south. did not know I only got a little rain in the morning the other day. I'm in North Georgia btw.
	Proud Contributor of Initial D World Forums

[ Mizerok ]	Posted: Aug 15 2004, 11:51 AM
I Fabrikat w3rDs!!! Group: Advanced Members Posts: 5,174 Member No.: 1,237 Joined: Feb 4th 2004 Location: Somewhere Inside	Well that makes sense. If I knew that the damn server was down there, I would have deducted that... well... here's for knowing.

S15-guy	Posted: Aug 16 2004, 01:51 AM
dampachi! Group: Advanced Members Posts: 4,164 Member No.: 177 Joined: Jan 10th 2003 Location: Adelaide, South Australia	hmmm, didnt this happen last year too?

Benji	Posted: Aug 16 2004, 02:01 AM
IDW Banned Member Group: Banned Posts: 1,593 Member No.: 891 Joined: Oct 9th 2003 Location: Update Profile	Ooohhhh ok, lol, we were both wondering why it was, but it's good they got it running so quickly. (2 hours is quick when a hurricane goes through, lol.)

Perry	Posted: Aug 18 2004, 08:52 PM
Like an eagle! Group: SITE OWNER Posts: 8,014 Member No.: 1 Joined: Sep 15th 2002 Location: San Leandro, California	Board has been down since 10:05 AM PST 'til 9:35 PM PST. Approximated downtime was longer than 11 hours. Sorry for the unexpected long downtime. I've already E-mailed the guys at SurpassHosting regarding this. Again, I am sorry for the downtime. Thanks for your understanding.
	Proud Contributor of the Music Section Revival Project

Perry	Posted: Aug 18 2004, 09:07 PM
Like an eagle! Group: SITE OWNER Posts: 8,014 Member No.: 1 Joined: Sep 15th 2002 Location: San Leandro, California	I got a response from SurpassHosting. Apparently, we had too much MySQL activities going on and they had to shut down the site for awhile. What that means in English is some people have been posting a little too much with mindless posts, also known as, spamming. By all means, please try to think before posting. One emoticon, one word posts really kills the server as they put burden on the forums' database. Please be considerate enough and follow our Forum Guidelines. For the last time, please use the EDIT button. Thank you very much.
	Proud Contributor of the Music Section Revival Project

Kev	Posted: Aug 18 2004, 09:12 PM
IDW Goldmember Group: Advanced Members Posts: 4,105 Member No.: 571 Joined: Jul 22nd 2003 Location: Update Profile	I've noticed a lot of double posting, one word posts, lot of spamming in general. Maybe if we didn't spam so much, this kind of stuff wouldn't happen.

Benji	Posted: Aug 18 2004, 09:30 PM
IDW Banned Member Group: Banned Posts: 1,593 Member No.: 891 Joined: Oct 9th 2003 Location: Update Profile	Maybe if People weren't repeating what Perry said this wouldn't happen... Thanks for the info Pez.

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